Shipping Policy
SHIPPING POLICY
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Effective Date: October 3, 2026
WHEN CAN I EXPECT MY ORDER?
We ship every order within 24 hours.
The average delivery time is 6–10 business days across the United States.
We carefully pack each item and ship it straight to your door, with care from Kathy’s Knitwear.
THE ESTIMATED DELIVERY TIME HAS PASSED
In 99% of cases, orders are delivered within the expected delivery time.
Unfortunately, the delivery process can sometimes be delayed because an item is temporarily out of stock.
When we are out of stock, the delivery time may be delayed by approximately 2–3 business days.
If your package is lost during delivery, we will of course ensure that a replacement package is sent to you.
HOW MUCH ARE THE SHIPPING COSTS?
At Kathy’s Knitwear, you can always enjoy FREE shipping with a Track & Trace number.
We work together with UPS for deliveries.
RETURNS AND EXCHANGES
I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?
If you are not satisfied with your order, you can exchange or return it within 30 days of receipt.
Products must be returned in their original condition, with all labels and tags attached.
The product must not show signs of use.
Before returning any goods, we kindly ask you to contact our customer service team at:
info@kathysknitwear.com
Please let us know the reason for the return so that we can process your request correctly.
A return shipment must always be provided with a Track & Trace code.
The sender is always responsible for the return shipment.
Once we have received your returned goods in good condition, we will ensure that the purchase amount is credited to your original payment method within 7 days.
CANCELLATION POLICY
We are known for processing orders quickly.
Due to our fast order processing, it is not always possible to process cancellations once an order has been placed.
If you need assistance with an order, please contact us as soon as possible at:
info@kathysknitwear.com
DAMAGED OR DEFECTIVE PRODUCTS
I HAVE RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?
At Kathy’s Knitwear, we always do our best to provide good service together with quality products.
However, in exceptional circumstances, you may unexpectedly receive a defective or damaged product.
If this happens, please follow the steps below:
1. Contact our customer service team at:
info@kathysknitwear.com
Please send proof of the defect or damage in the form of a clear photo or short video.
2. Once we receive the relevant evidence, our customer service team will forward the images or videos for review.
3. The defect or damage will be checked and, if approved, we will send you a FREE replacement for your order.
4. Once the replacement has been dispatched, our customer service team will provide you with the new tracking information for your replacement order.
Please note that, according to our company policy, damaged or defective items are handled through our replacement process.
HOW CAN I TRACK MY ORDER?
WHERE CAN I FIND MY TRACK & TRACE CODE?
You can find your Track & Trace information in the shipping confirmation email that you receive once your order has been dispatched.
You can use your tracking information to follow the status of your shipment.
THE TRACK & TRACE CODE DOES NOT PROVIDE ANY INFORMATION. HOW IS THIS POSSIBLE?
Tracking information may only become available once your package has been received and scanned by the shipping carrier.
Please note that tracking updates can occasionally be delayed.
In some cases, the carrier’s tracking system may temporarily show limited information or an error message even though your order is already on its way to you.
REFUSED OR UNCOLLECTED DELIVERIES
If a customer refuses delivery or fails to collect their order within the time period specified by the shipping carrier, the package may be returned to the sender.
Customers are responsible for ensuring that the shipping address provided during checkout is correct and that they are available to receive or collect the shipment where required.
Any eligibility for a refund in the event of a refused or uncollected delivery will be determined in accordance with our Return Policy and applicable law.
CONTACT US
If you have any questions about shipping, delivery, tracking, returns, or exchanges, please contact our customer service team at:
info@kathysknitwear.com